Common Questions

1. How can I view my subscription and invoice information?

To view your subscription and invoice information, go to the settings page and click the "details" button in your account information. This will display your subscription and invoice details.

2. How can I cancel my subscription?

To cancel your subscription, go to the settings page and click the "details" button in your account information. Find the subscription record you wish to cancel, click the "..." button, and then select the option to cancel the subscription.

3. Can I request a refund?

According to our terms of service, refunds are not available once you have used our services. If you have not used the service, refunds are subject to the following policies:

EU or Turkey Customers:

If you reside in the EU or Turkey, you are eligible to cancel your subscription and receive a refund within 14 days of purchase, applicable to both monthly and annual subscriptions. Please specify in your refund request that you are applying for a refund under EU or Turkey regulations. If there are any irregularities with your account, Chatgot customer service may require you to provide relevant proof when processing the refund request.

All Other Customers:

Monthly Subscriptions:

You can apply for a monthly refund within 24 hours after the initial purchase charge. Please state the reason for your refund request in your application.

Annual Subscriptions:

You can apply for a refund within 72 hours after the initial purchase charge. Please state the reason for your refund request in your application. No refunds will be granted for requests made after this period.

Although we strictly adhere to our policies, Chatgot may not be able to fulfill your refund request if there are irregularities with your account. We strive to make our refund policy as fair as possible.

If you are eligible for a refund, we will process it and get back to you within 7-10 business days. However, please note that if you have previously received a refund for our services, we reserve the right to deny subsequent refund requests. This policy is designed to prevent abuse of our refund system and ensure fair use of our services.

4. Other Questions?

If you have any other questions, please contact our support team at contact@chatgot.io